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Patient Testimonials

We are the best pain management clinic in Addison, Dallas, Plano, and Carrollton, offering comprehensive treatments with board certified, award winning pain management doctors.

Real Patients.
Real Success Stories.

At Addison Pain & Regenerative Medicine, our success is measured by our patients’ satisfaction with our clinic and the care they receive from our physicians, providers, and office staff.

We great pride in treating our patients with the utmost respect and best care possible. Don’t take our word for it, though. Listen to what our patients have to say!

“After 20+ years as a heavy equipment mechanic and numerous minor (some not so minor) injuries I came to Addison Pain and Regenerative Medicine. Sylvia and Dr. Hess came up with a treatment plan that got me back doing the things I enjoy as well as work that had become difficult due to the level of discomfort I had been experiencing.”

Mike O.
April 2019

“I’ve dealt with a few different issues over the last couple years and I’m so glad I found this place. They are always informative and helpful every time I go in. Sylvia is always great at explaining everything. I wouldn’t go anywhere else!”

Jordan C.
April 2019

“I have been going to Dr. East for approximately 18 years. I will never be able to thank him, Sylvia, or Dr. Hess enough for the wonderful care they have given me. Working in the healthcare industry , I understand how rare it is to find a provider that is genuinely concerned with the patient as a “whole”, but that is exactly what I have found in this office. Dr. East, Sylvia, Dr. Hess, Morgan and everyone that has come and gone, have always shown me the utmost professionalism and provided the best care for which I count my blessings each day. I have trusted them with my health and well-being- I have never been disappointed. Thank you for truly caring.”

December 2018

“I love this office and their ENTIRE staff! Sylvia Bugarin, Dr. East, and Dr. Hess ALWAYS take the time to explain things to me when I ask, and let me tell you I ask A TON of questions. They truly want the best for their patients. Facing back surgery at 30 years old was not exactly what I wanted to hear. They have been working with me doing injections and physical therapy to put off surgery for as long as possible. They continue to monitor my pain level, they call to check on me & continue to do everything in their power to keep me from going under the knife for the time being. Morgan always makes sure I am in and out as quickly as possible and keeps everyone on time with patients! This is a huge plus, who wants to spend hours at the doctors office…not me! Thank you Addison Pain Management for caring for me and keeping my pain under control! I LOVE THIS OFFICE & STAFF! I would recommend Addison Pain Management to anyone and everyone I know.”

Skhyler B.
December 2018

“I have been a patient for several months; the people are friendly and knowledgeable and highly efficient! I have been receiving treatment for my back and neck, and this office has made a world of difference in how I function on a daily basis. The quality of care is such that even after moving 170 miles away from my previous home, I am still a patient actively receiving treatment. 12/10 would recommend!”

Samantha G.
December 2018

“I came to see Dr. East after trying so many other medical treatments on my shoulder related to a sports injury. Other doctors told me I would probably need surgery if I wanted pain relief. After doing an MRI, Dr East came up with a treatment plan and after 4 weeks I’m seeing dramatic results and on my way to complete healing in my shoulder. Their office is so professional and they were able to provide me with the pain relief I needed without having to do an invasive surgery. I highly recommend their services.”

Louie M.
November 2018

“5 stars from the staff at the front desk, to the doctors and nurses. First time in 2 years I have experienced less pain due to someone that wants to correct the problem, not put a bandage over it. Got my MRI done and did not want to have surgery when Im 30. They have a multitude of treatments and methods that help treat the pain and possibly even fix the problem. BIG THANK YOU so far.”

Pavel C.
July 2018

“I only have positive experiences here and I’ve been going to them for years! I can say they’ve honestly changed my life for the better! I’ve had 4 back surgeries and I’m living my life pain med free thanks to these wonderful people! I have even brought my family in and it has changed their way of life for the better as well! From the moment you walk in you’re ALWAYS greeted with a warm smile and a positive attitude! I have personally seen every Dr. in the practice and no matter what Dr. you see you are ALWAYS treated with courtesy and professionalism! Everyone in the office treats you like family and this is a place that I would recommend to anyone!”

Justin M.
February 2019

“All I can say is I love Addison Pain Management. They get you right in and make sure you get the right treatment you need. Sylvia always makes sure she answers all my questions and Dr. Christopher Hess has done many injections on me that have helped relieve my pain. Everyone at Addison Pain Management is caring and are always there to help. I would recommend this clinic for anyone who is experiencing pain they will make sure you feel better before you leave.”

Dawn G.
January 2019

“I have been going here for years! Everyone makes you feel special and go out of their way to help you. Morgan and Sylvia are the best they have been so compassionate and helpful to make sure I am doing good! I have referred several people that go there and they all love them.”

Kelly W.
December 2018

“Sylvia, Dr. Hess, and Dr. East along with their friendly staff are great. Once past the front desk it’s all smiles and helpful people. They have really helped reducing my pain level form a slip and fall. Sylvia diagnosed and Dr. Hess also injected my own Stem Cells in my knee that helped reduce that pain as well. I’m hoping to be pain free by end of this year!”

Dale M.
December 2018

“My wife and I have been going to Addison Pain Management for a little over 2 years now for chronic pain problems. We cannot say enough about the team at Addison Pain Management who have been more than helpful to our situation. Sylvia has been fantastic with her diagnosis and treatment options. To say nothing for Sylvia’s bedside manner which is also outstanding. My wife and I both used to be in the medical field so we know when we see good people working in a team situation. Overall the team at Addison Pain Management with its progressive nature and great communication skills among staff does a fantastic job and I just cannot say enough about all the great things they’ve done to help us.”

Eric S.
December 2018

“I have been seeing the doctors, specifically/mostly Sylvia, here for over a year now and they have been very comprehensive and caring with my chronic back pain. It has been a long road, and as previous experience has illustrated to me the care received for my condition can cary drastically and sometimes be insensitive-but not here! I am being given options and treatments to suit my own desires to not embark upon surgery. I really appreciate my wishes and symptoms being taken into consideration when holistically evaluating my treatment plan, and the empathetic approach which all of the doctors and staff have displayed when I visit. ”

Cristina P.
November 2018

“After four years and seven doctors who would simply dismiss me and not believe that I was in pain “because I was too young to be in so much pain” Sylvia and Dr. Hess were the first doctors to work with me and finally made me feel like I could trust a doctor again. I would – and will- recommend anyone to this place, as everyone there, from the front desk and everyone else, is so nice and accommodating, even with my crazy schedule. They are not there just to make money off you, they truly care, and it shows. They don’t have enough stars for this place. 10/10.”

Shelby W.
May 2018

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